Delivery & support

Updated 26 October 2026

Before work starts

We agree a written scope, price, named approver and delivery slot. You provide the business information, approved AI answers, images you have permission to use, and required access. We issue payment instructions separately and confirm receipt before starting.

The 24-hour website service

Eligible standard websites can be ready within 24 hours from the confirmed start time once content, scope approval and the agreed deposit are complete. Custom integrations, content creation, video production and late feedback have separately agreed timelines. We confirm your eligibility before you order.

Review and launch

Your proposal states the included revision round. You review the website, AI answers and enquiry flow before approving launch. Requests for bookings, appointments or viewings require a person to confirm unless a specific live integration has been agreed.

Care and support

Monthly care covers the hosting, maintenance, AI usage and content-update allowance listed in your proposal. We review usage and agree extra capacity before charging; there are no automatic overage charges. Support hours are Monday to Friday, 09:00–17:00 GMT, with an initial response within one business day.

Changes, payments and handover

Changes outside scope are quoted in writing. Your proposal and invoice confirm the payment schedule and any applicable taxes. Agree cancellation arrangements, ownership and data handover before acceptance. Do not send card details in chat or pay using unverified messages.